Refund policy

Return & Refund Policy

Every order at BOTANICULT is individually checked, packed by hand, and handled with love and care — we only ever send plants we're proud of, and we do everything we can to make sure yours arrives in perfect condition.

Due to the perishable and living nature of our plants, we are unable to accept returns or offer refunds unless your order arrives damaged or you receive an incorrect item.

Damaged or incorrect orders If your plant arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at botanicultuk@gmail.com with:

• Your order number
• A clear photo of the plant and packaging

We will assess your claim and, where applicable, offer a replacement or full refund to your original payment method. Return shipping costs for damaged or incorrect items will be covered by BOTANICULT.

Please note

• We cannot accept responsibility for damage caused after delivery
• Plants may show minor cosmetic variation from photos — this is natural and not grounds for a return
• Refunds are processed within 5–10 business days of approval

For any questions, please contact us at botanicultuk@gmail.com.